Term and Conditions

At Food Network Shop, we’re passionate about providing quality kitchenware to culinary enthusiasts worldwide. These terms are designed to create a transparent and positive experience for both you and us.

1.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our website and make purchases.

1.2 Account Creation

While you can browse our site without an account, creating one provides benefits like faster checkout and order tracking. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

1.3 Accuracy of Information

You agree to provide accurate, current, and complete information during registration and when making purchases.

2.1 Product Descriptions

We strive to accurately display our products (including aprons, bakeware, bar tools, cutlery, and other culinary essentials) through descriptions and images. However, slight variations in color or appearance may occur due to photographic lighting or device display settings.

2.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Pricing

Prices are shown in US dollars and do not include applicable taxes or shipping fees, which will be calculated at checkout. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

3.1 Order Process

Placing an item in your cart does not reserve it. Orders are only confirmed once payment is processed and you receive an order confirmation email.

3.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. By providing payment information, you represent that you are authorized to use the payment method.

3.3 Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product or pricing information, or suspected fraud.

4.1 Processing Time

Orders are processed within 1-2 business days after payment confirmation.

4.2 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

4.3 Shipping Limitations

We ship globally except to parts of Asia and some remote regions. Delivery times may vary depending on customs processing in your country.

4.4 Risk of Loss

All items purchased from us are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

5.1 Return Policy

We gladly accept returns and exchanges for most items within 15 days of delivery. To be eligible, items must be unused, in original packaging, and in the same condition as received, with proof of purchase.

5.2 Return Process

To initiate a return or exchange:

1. Contact our customer service team at [email protected] within 15 days of delivery using the provided template
2. Wait for instructions and a Returns Authorization Number
3. Carefully package the unused product in its original box and mail it to the address provided

We recommend using a trackable shipping service as you are responsible until it reaches our warehouse.

5.3 Refunds

After we receive and inspect your return:

• Timing: If approved, refunds are processed within 5-7 business days
• Method: Refunds are issued to your original payment method
• Bank Processing: Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear on your statement

Note: The original standard shipping cost ($12.95) is non-refundable. For free shipping orders, return shipping is the customer’s responsibility.

5.4 Exchanges

To exchange for a different size or color, follow the same return process. After receiving your original item, we’ll process a new order. You’ll be responsible for any price difference and additional shipping fees.

5.5 Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We’ll gladly send a replacement at no extra cost.

All content on this website, including text, graphics, logos, images, and software, is the property of Food Network Shop or our content suppliers and protected by international copyright laws. The compilation of all content on this site is our exclusive property.

You may not reproduce, distribute, modify, or otherwise use any content without our prior written permission.

7.1 Prohibited Uses

In using our website, you agree not to:

• Violate any applicable laws or regulations
• Infringe upon our intellectual property rights or those of third parties
• Use the website for any fraudulent or unlawful purpose
• Interfere with or disrupt the website or servers
• Attempt to gain unauthorized access to any portion of the website

7.2 Product Use

You agree to use our products only for their intended purposes and in accordance with any provided instructions. We are not liable for misuse of products.

Food Network Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or products.

Our total liability for any claim related to your use of the website or products shall not exceed the amount you paid for the product(s) in question.

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our website, to understand our practices.

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website after changes constitutes acceptance of the revised terms.

These Terms and Conditions are governed by the laws of the State of Tennessee, without regard to its conflict of law provisions.