At Food Network Shop, we’re committed to providing quality kitchenware and bakeware to culinary enthusiasts around the world. We want you to be completely satisfied with your purchase of our aprons, cookware sets, bar tools, and other culinary essentials.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Timeframes

Shipping Method Carrier Delivery Time Cost
Standard Shipping DHL or FedEx 10-15 business days after shipment $12.95
Free Shipping EMS 15-25 business days after shipment Free for orders over $50

Note: We ship globally except to parts of Asia and some remote regions. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We gladly accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible, items must be unused, in original packaging, and in the same condition as received, with proof of purchase.

Important Exceptions

Due to health and safety reasons, we cannot accept returns or exchanges on the following product categories once they have been opened or used:

  • Bakeware & Baking Pans (cake pans, baking sheets, bakeware sets)
  • Cutlery & Knives (all knives and cutting tools)
  • Baking & Pastry Tools (utensils, rolling pins, decorator tips)
  • Cooking Utensils & Tools (any utensil that has contacted food)
  • Bar Tools (cocktail shakers, strainers, etc.)
  • Glassware (casual, champagne, and cocktail glasses)

These items are only eligible for return if they arrive damaged or defective and are in their original, sealed packaging.

Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Within 15 days of delivery, email our customer service team at [email protected] using the provided template below.
  2. Wait for Instructions: Our team will respond within 2 business days with a Returns Authorization Number and shipping instructions. Please do not ship anything without this authorization.
  3. Ship the Item: Carefully package the unused product in its original box and mail it to the address provided. We recommend using a trackable shipping service as you are responsible until it reaches our warehouse.

Refunds

After we receive and inspect your return:

  • Timing: If approved, refunds are processed within 5-7 business days
  • Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear on your statement

Note: The original standard shipping cost ($12.95) is non-refundable. For free shipping orders, return shipping is the customer’s responsibility.

Exchanges

To exchange for a different size or color, follow the same return process. After receiving your original item, we’ll process a new order. You’ll be responsible for any price difference and additional shipping fees.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We’ll gladly send a replacement at no extra cost.

Return Request Email Template

Copy and paste this template into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Food Network Shop Customer Service Team,

I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Product Name: [Name of the product you are returning]
Reason for Return/Exchange: [e.g., wrong size, changed mind, defective]
I confirm that the item is unused and in its original packaging.
Please provide me with a Returns Authorization Number and further instructions.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

We’re committed to ensuring your experience with Food Network Shop is as satisfying as cooking with our products. Our friendly customer service team is always ready to assist with any questions.

The Food Network Shop Team
Quality Kitchenware for Culinary Enthusiasts