At Food Network Shop, we stand behind the quality of our kitchenware and bakeware. We want you to be completely satisfied with your purchase of our aprons, cookware sets, bar tools, and other culinary essentials. If you are not happy with your order, we’re here to help with a straightforward returns and exchanges process.

Our Return & Exchange Policy

We gladly accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition that you received it. You’ll also need the original proof of purchase.

Please Note: Due to health and safety reasons, we cannot accept returns or exchanges on the following categories of products once they have been opened or used:
  • Bakeware & Baking Pans: Items such as cake pans, baking sheets, and bakeware sets.
  • Cutlery & Knives: All knives and cutting tools.
  • Baking & Pastry Tools: Including utensils, rolling pins, and decorator tips.
  • Cooking Utensils & Tools: Any utensil that has come into contact with food.
  • Bar Tools: Cocktail shakers, strainers, etc.
  • Glassware: Casual, champagne, and cocktail glasses.
These items are only eligible for return if they arrive damaged or defective and are in their original, sealed packaging.

How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact Us: Within 15 days of delivery, email our customer service team at [email protected]. Use the template below to ensure you provide all the necessary information.
  2. Wait for Instructions: Our team will respond within 2 business days with a Returns Authorization Number and instructions on where to ship your item. Please do not ship anything back without this authorization.
  3. Ship the Item: Carefully package the unused, original product in its box and mail it to the address we provide. We recommend using a trackable shipping service as you are responsible for the item until it arrives back at our warehouse.

Refunds

Once we receive and inspect your returned item, we will send you an email to notify you of its status.

  • Timing: If approved, your refund will be processed within 5-7 business days.
  • Method: Refunds will be issued to your original method of payment (Visa, MasterCard, JCB, or PayPal). Please note that depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear on your statement.
  • Shipping Costs: The original cost of standard shipping ($12.95) is non-refundable. For free shipping orders, the cost of return shipping is the responsibility of the customer.

Exchanges

To exchange an item for a different size or color, the process is the same as a return. Once we receive your original item, we will process a new order for the desired product. You will be responsible for any price difference and additional shipping fees.

Damaged or Defective Items

If your item arrives damaged or is defective, please contact us immediately at [email protected] with photos of the damage and your order number. We will gladly send a replacement at no extra cost to you.

Return Request Email Template

Copy and paste the template below into an email to [email protected] to get the process started quickly.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Food Network Shop Customer Service Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name: [Name of the product you are returning] Reason for Return/Exchange: [e.g., wrong size, changed mind, defective] I confirm that the item is unused and in its original packaging. Please provide me with a Returns Authorization Number and further instructions. Thank you, [Your Full Name] [Your Email Address] [Your Shipping Address]

We are committed to ensuring your experience with Food Network Shop is as satisfying as cooking with our products. If you have any questions, our friendly customer service team is always ready to assist.

The Food Network Shop Team
Quality Kitchenware for Culinary Enthusiasts